Get In Touch
We'd Love to Hear From You
Questions about orders, wholesale enquiries, or just want to say hello — we're here.
Contact
Let's Talk
We respond to all messages within one business day. For urgent matters, email is fastest.
Location
Waterloo Region, Ontario, Canada
Local pickup available by appointment.
Wholesale Enquiries
We supply select independent toy stores and children's boutiques across Ontario. Email us to request a wholesale catalogue.
FAQ
Common Questions
Do you ship across Canada?
Yes! We ship to all provinces and territories via Canada Post. Free shipping on orders over $80. Most orders arrive within 3–7 business days.
What finishes do you use? Are they safe for babies?
We use 100% natural beeswax and food-grade linseed oil only. No varnishes, lacquers, stains, or synthetic coatings. Our finishes are completely safe for infants who mouth toys. Every product is tested to ASTM F963 and EN71-3 standards.
What is your return policy?
We accept returns within 30 days of delivery on unused items in original packaging. If a toy arrives damaged, we'll replace it immediately at no cost — just send us a photo.
Do you offer wholesale pricing for stores?
Yes, we supply select independent toy stores, children's boutiques, and Montessori schools across Ontario. Minimum orders apply. Email us at hello@stjacobstoys.ca with your store details to request our wholesale terms.